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Online sales hit three-year high

Internet sales grew in July at their fastest pace since before the recession, as wet weather encouraged home shopping, a survey suggests.

Online sales grew by 18% in the month compared with a year earlier, the biggest jump since 2007, IMRG said

UK shoppers spent £5bn online in July, more than in any other month this year, it added.

Figures published on Thursday showed total UK retail sales rising much faster than expected in July.

Sales volumes jumped 1.1% compared with June, the Office for National Statistics said, with almost all non-food sectors showing strong growth.

World Cup dip

The average UK shopper spent £81 online in July, with promotions and discounts also boosting spending.

Travel sales rose by a third compared with a year earlier, as people looked to escape the rain and head for sunnier climes, said IMRG, the industry body for global internet retailing.

This more than offset a fall in alcohol sales, caused perhaps by England’s disappointing performance in the football World Cup, the group said.

“Although online retail sales survived the recession more convincingly than High Street sales, the last two years or so have no doubt been shaky at times,” said Chris Webster, head of retail consulting and technology at Capgemini, which publishes the online sales index with IMRG.

“It is really encouraging to see growth levels returning to those seen pre-2007 and before consumer confidence was knocked by the financial crisis and the recession.”

The IMRG Capgemini Index tracks online sales at more than 100 retailers across the UK.

Source: BBC

Apple kills off Quattro to go iAd-only

Since Apple bought Quattro Wireless last year, it has continued to offer that company’s services placing banner advertisements on smartphones even as it ramped up work on iAds, the fancier iPhone-only marketing with interaction and video.

No more. The former Quattro CEO who is now an Apple VP, Andy Miller, told customers this week that Quattro will stop taking new orders at the end of September and devote all its attention to iAds.The shift isn’t exactly a surprise, especially since Steve Jobs has publicly denigrated banner ads for drawing users away from apps, but it’s still interesting.

IAds aren’t for everyone. They are labourious to create, especially since Apple insists on being involved, and Apple is placing them inside higher-end apps, leaving much of the potential audience untapped.

So one consequence of the step is likely to be more banner business for Apple’s ad-service competitors, including Google-owned AdMob. AdMob and others have been barred from getting location and other information on iPhone users, which will make it harder for them to deliver pitches for nearby business.

There is still a compelling reason for Apple to put all its Quattro people on iAds, though–so far, the initiative has had mixed results.

While some early backers say the ads have produced more traffic than static come-ons, others complain that Apple’s meddling has made it too complicated. One of the big buyers announced when the program launched, Chanel, has shelved its campaign.

Small wonder, then, that Apple is getting all hands on deck

Source:FT tech blog

Facebook launches Places location based service in the USA

Social networking behemoth Facebook has added a feature that allows members to share where they are while on the move.

Places, as it is known, marks the company’s first foray into the “location-based services” space, which has become popular with users who want to share where they shop, eat or play.

Sites such as Foursquare and Gowalla already offer similar features.

Places will initially only be available in the US through Facebook’s iPhone app or by logging onto its smartphone site.

The company plans to extend the feature to all its 500 million members as soon as it can.

“This is meaningful because you can stay connected with your friends around you,” said company founder Mark Zuckerberg.

Third place

The product, which uses the GPS on smartphones, works by getting users to tap a “check-in” button to see a list of places near where they are. From there they can choose the place that matches their location and “create a story” in their friends’ News Feeds on the site.

Users can also let people know who they are with by “tagging” any Facebook friends, but only as long as they check-in to the location as well.

The company’s vice president of product Chris Cox said that while home and work are two of the most important places in people’s lives, Places tries to tap into the third most important.

“This third place is the one we end up talking about a lot. I went to a movie, I saw a band, I went to a bar. So much of the interesting stuff in our lives happens in this small amount of time and we want to make that come alive,” Mr Cox told BBC News.

“The worst portrait of Facebook is people at home just looking at pictures of other people having fun. This is exactly the opposite. This is a very participatory, real-world kind of thing.”

Read More:

By Maggie Shiels

Technology reporter, BBC News, Silicon Valley

Maybe QR Codes Will Take Off?

Simply put, QR Codes are funky bar codes which when scanned with the correct scanner/camera (normally built into a mobile phone) create an action/interaction (e.g. send a message/link to the users mobile device). Have a look on some of your sports clothing labels or soft drinks cans, some will have cryptic messages and QR Codes which lead you off to a campaign/competition.

Pepsi Can QR Code

Pepsi's Cryptic QR Campaigns

Many brands have played about with the clever QR Code functionality over the past few years. However it was only the very ‘techy’ audience who engaged, mainly due to lack of knowledge and also the limitation that the vast majority of mobile devices aren’t packaged with QR Code reader software.

Recent developments in the US suggest that QR codes may soon take their place in the mainstream, with AT&T recently launching a QR Code Scanning App for Blackberry and Android. Watch out for QR Codes taking a regular place on posters, adshels, shelves and labels.

Read the full article on Mashable

UK’s Oldest Tweeter Signs Off

UK’S oldest tweeter recently died at the age of 104.

Ivy Bean, from Bradford, acquired over 56,000 followers on the popular micro-blogging service after joining the site in 2008, one year after she registered on Facebook. She soon attracted attention from all quarters for being the UK’s oldest “tweeter”.

Her celebrity followers included singer Peter Andre, Chris Evans and ex-prime minister’s wife Sarah Brown.

Mrs Bean accessed social networks using a computer given to the home by the local social services authority in 2007. Although the machine was originally intended for staff training purposes, staff decided to open it up to residents, said Mrs Wright.

To read this story in full click here

Vivid Descriptions Can Make The Sale

“I like to see it before I buy it”, “I would rather try it before I buy it..”
These are all common objections to making a purchase online. Retailers can counter this with great images and functionality to experience the product, however the product description must capture the imagination of the customer (as well as the search engines).

Some tips:

  • Write the product description with a clear understanding of your audience and what makes them tick.
  • Write a description that will stand out. By getting your customers attention you will have better chance of making that sale.
  • Make the description unique. Don’t use the manufacturer’s description as they are often too generic (could possibly be on other websites too!) and don’t sell the product as well as what your distinct description can.
  • Check spelling and grammar. Poor grammar or typos will put customers off your site, never mind the product.
  • Make your customer need the product. Write a description that will create the need and sell the benefits!
  • Ecommerce is Not An Open Goal!

    With the growth of ecommerce and the use by both consumers and businesses continuing to climb, many would think that this is a license to print money.

    However, few ecommerce sites are successful. The reasons may vary but a lot of failed ventures have the same traits…

    Planning
    • Poor planning can lead to problems further down the line and less chance of success

    User friendliness
    • If the site is not intuitive i.e. the checkout process, users will jump ship
    • With poor download speeds many users will not have the patience to wait

    Design
    • Dull and unprofessional design is the quickest way to turn your shopper off.

    Content
    • Customers will not be impressed with out of date/inaccurate information.
    • If the links on your site don’t work or pages have been removed this will not leave a good impression for customers.

    Marketing & Customer Service
    • Without a reason to return to your site customers will not i.e. you have to give them something to return for e.g. special offers/discount

    • For example not sending an auto-responder can show a customer that you didn’t value their custom. Through the use of an auto-responder you can show that the customer’s opinion matters.

    If you want your ecommerce business to thrive get in touch!

    Facebook Pass 500m Mark

    Facebook has reached 500 million members – the equivalent of connecting with eight per cent of the world’s population.
    Facebook had only 150 million registered users in January 2009 and 400 million users in February 2010. Now with over 500m users growth is continuing at a rapid pace.

    If Facebook was a country, its 500 million members would make it the third-largest country in the world.

    Facebook, the brainchild of Mark Zuckerberg while he was still studying at Harvard University, launched in February 2004. To mark the half a billion milestone, the site has launched a new application called ‘Facebook Stories’, a website within Facebook, that encourages users to share their experiences of the social network.

    Read The Full Article

    By Emma Barnett, Digital Media Editor, The Daily Telegraph

    Apple Profits Soar Thanks To iPhone And iPad

    Apple Inc. has surpassed Wall Street expectations to post soaring profits this quarter – thanks largely to sales of the iPad and iPhone.

    The California technology company posted a 78% rise in net income between April and June of $3.25bn – up from $1.8bn a year ago.

    Revenue rose 61% from last year to $15.7bn, making it the company’s highest quarterly revenue ever and fuelling speculation it may beat Microsoft’s revenue figures due this week. Sales of iPhones hit 8.4 million, up 61% from last year, even though the company stopped shipping more of the previous-generation iPhones after the updated model, the iPhone 4, was announced in early June. ..Read more

    Source Sky News

    Paper boarding pass set to disappear

    Instead passengers will use their mobile phones to board an aircraft, with the device being read by a scanner at the departure gate.

    It will mean that passengers will no longer rummage through every pocket at the departure gate only to find the pass has been used as a bookmark for a paperback bought 20 minutes earlier.

    Known within the aviation industry as “simplifying the business” airlines want the boarding pass to be consigned to history in the same way as the paper plane ticket.

    British Airways mobile phone boarding pass will make its debut on the iPhone on Monday, when it will be available on flights on the Heathrow – Edinburgh route.

    While other airlines, such as Air France, have already introduced the technology, BA has gone further incorporating the pass as part of an all-singing, all-dancing application.

    The airline believes a mobile phone cannot only carry a boarding pass, but just about anything else a passenger might want.

    Its software developers have developed an application which will not only contain the boarding pass, but also flight information, frequent flier points, check-in times and eventually boarding gates and boarding times.

    BA’s iPhone boarding pass is expected to be ready for all domestic destinations by the end of August and for the bulk of short haul routes within six months.

    Most long-distance destinations are expected be incorporated by the middle of next year and the United States by the end of December 2011.

    The same application is being introduced on the two other major “smart phones” – Android and Blackberry, although they are running a couple of months behind.

    The application will be free to anyone who joins BA’s executive club, which it turn costs nothing to join.

    Given the punitive cost of downloading data abroad, the information is only updated when asked to do so by the subscriber.

    Also one the information is downloaded onto the phone, it is stored there until it is removed.

    The key to the introduction of the mobile phone boarding passes is the development of a new generation of scanners which can read different airlines’ codes.

    Underpinning the drive for the new technology in the aviation industry is an attempt to simplify the process of going through and airport cutting out the delays which have infuriated passengers across the world.

    Even saving a couple of seconds on processing an individual passenger can make a dramatic difference to the length of queues.

    It is among a series of developments which airline passengers can expect over the next few years, with carriers also looking at putting radio tags on luggage to prevent bags being lost.

    By David Millward, Transport Editor

    Telegraph.co.uk